[Remote] Sr CX Project Manager

Note: The job is a remote job and is open to candidates in USA. Skyline Exhibits is a design leader in the exhibit industry, focused on empowering clients to succeed through impactful experiences. The Client Experience Senior Project Manager is responsible for driving the client services team to deliver exceptional value to key clients, coordinating project execution, and sustaining client relationships.

Responsibilities

• Client Relationship Management: Serve as the primary point of contact for key clients, ensuring their needs are met with a focus on long-term relationship building
• Client Retention and Progression: Drive retention and growth of relationship ensuring clients receive ongoing value through continuous engagement, tailored solutions, and identifying opportunities to add value and expand services
• Business Process Design and Optimization: Lead the design, implementation, and continuous improvement of business processes that enhance client service delivery and operational efficiency.
• Solution Development Leadership: Lead solution development efforts for the full lifecycle of client projects, working with cross – functional teams to design and deliver customer solutions that meet client needs while ensuring adherence to Skyline’s processes and policies
• Project Management : Oversee the execution of complex client projects, ensuring they are delivered on time, within scope, and to the highest quality standards. Manage information flows, approvals and project closeout activities
• Communication : Serve as the primary point of contact for clients, internal teams, and external partners, ensuring clear and consistent communication
• Coordination : Collaborate with internal teams to streamline processes, reduce redundancies, and optimize workflows to improve client outcomes
• Documentation: Develop and document best practices for client services, ensuring consistency and high-quality services across Skyline Displays
• Problem-Solving: Apply best practices in project management to resolve issues, communicate solutions, and manage client expectations
• Quoting and Approval: Help gather project costs from vendors, suppliers and internal sources and create quote documents. Liaise with internal teams and client to drive quote approval process
• Invoicing: Facilitate invoicing with commercial team, key account managers and finance
• Client Portfolio Management : Oversee a portfolio of clients, ensuring that project solutions are aligned with client needs and risk management strategies
• Technical Support: Review, redline, and support the development of fabrication drawings as needed
• Travel: Be willing to travel as required for project fulfillment
• Expertise in Company Processes: Serves as the go-to expert on all company processes related to client services, ensuring they are followed and optimized for efficiency. Provide training and support to other departments on client services processes, ensuring a unified approach to client management
• Multi-Tasking: Manage multiple complex projects simultaneously, prioritizing tasks, maintaining quality, and staying within budget
• Results Oriented : Willing to challenge the status quo
• Team Leadership and Development: Monitor and develop novice and beginner client experience team members, fostering a culture of continuous learning and professional growth

Skills

• Bachelor's degree in business administration, marketing, or a related field
• Minimum of 2 years in a Project Manager role or similar position
• Trade Show or Event Industry Experience required
• Expert knowledge in project management abilities
• Effective communication skills
• Experience in building and maintaining client relationships with a track record of retaining and growing long term connections
• Energized, organized, detail-oriented, and able to manage multiple priorities
• PMP or CAPM Certified is a plus
• Experienced in using Microsoft Office programs and other relevant project management tools such as Adobe Workfront, Smartsheet, Rike or Asana preferred

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