Remote Travel Customer Services Representative – Ski Holiday Specialist (UK) – Full‑Time, Rotating Shifts, £29,000 Base Salary + Benefits

Join arenaflex – Pioneering the Future of Ski Travel

At arenaflex, we are redefining how ski enthusiasts plan, book, and experience their mountain adventures. Our cutting‑edge, fully integrated self‑service platform brings together flights, accommodations, transfers, ski passes, gear rentals, and lessons into a single, real‑time marketplace. With millions of possible combinations, we empower travelers to craft bespoke ski holidays that match their unique preferences and budgets. As a fast‑growing travel‑technology company, arenaflex is committed to delivering exceptional customer experiences, innovative solutions, and a collaborative, inclusive workplace.

Why This Role Matters

Our customers rely on arenaflex not only to book their dream ski trips but also to feel supported throughout every stage of their journey. As a Travel Customer Services Representative – Ski, you will be the trusted voice that guides them from the first spark of inspiration to the final ski run. Your expertise will help ensure that each traveler enjoys a seamless, memorable experience, reinforcing arenaflex’s reputation as the go‑to platform for ski vacations.

Role Overview

This is a fully remote, UK‑based position offering a competitive base salary of £29,000 plus a comprehensive benefits package. The role begins as a six‑month contract with the strong possibility of conversion to a permanent position for high‑performing candidates. You will work rotating shifts—including evenings, weekends, and holidays—to provide 24/7 coverage for our global clientele.

Key Responsibilities

• Customer Onboarding & Guidance: Welcome new users, walk them through the arenaflex platform, and help them understand how to build a customized ski itinerary.
• Pre‑Booking Consultation: Offer expert advice on destination selection, optimal travel dates, equipment rentals, and lesson options, ensuring customers make informed decisions.
• Booking Support: Assist with the creation, modification, and confirmation of bookings, handling complex requests that involve multiple suppliers.
• Post‑Booking Care: Provide ongoing assistance after reservations are confirmed, addressing changes, cancellations, and special accommodations.
• In‑Trip Assistance: Act as the primary point of contact while customers are on the slopes, troubleshooting issues, coordinating with local partners, and delivering real‑time solutions.
• Supplier Liaison: Communicate effectively with hotels, airlines, transfer providers, ski schools, and equipment rental firms to resolve complaints, negotiate upgrades, and ensure service quality.
• CRM Management: Accurately document all interactions in our support and CRM systems, maintaining a clear audit trail and contributing to data‑driven service improvements.
• Continuous Learning: Stay up‑to‑date with the latest ski resort developments, travel regulations, and arenaflex product enhancements to provide knowledgeable assistance.
• Feedback Loop: Capture customer insights and relay them to product, marketing, and operations teams to influence future platform features and service offerings.

Essential Qualifications

• Minimum of 2 years proven experience in a customer service role within the travel, tourism, or hospitality sector.
• Demonstrated ability to work with support ticketing and CRM platforms (e.g., Zendesk, Salesforce, Freshdesk).
• Excellent written and verbal communication skills in English, with a polished, empathetic tone.
• Strong technical aptitude; comfortable navigating multi‑platform environments and learning new software quickly.
• Ability to work flexible, rotating shifts that include evenings, weekends, and public holidays.
• Residency in the United Kingdom and eligibility to work remotely for a UK‑based employer.

Preferred Qualifications & Experience

• Previous experience in an in‑resort guest services or ski‑school support role.
• Familiarity with ski‑related terminology, equipment rental processes, and lift‑pass systems.
• Knowledge of major European ski destinations and seasonal travel trends.
• Multilingual abilities, particularly in French, German, or Italian, to assist international guests.
• Certification in hospitality or travel management (e.g., IATA, CTC).

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable experiences.
• Problem‑Solving: Ability to think on your feet, diagnose issues, and devise effective resolutions under pressure.
• Attention to Detail: Precise handling of booking data, supplier communications, and documentation.
• Team Collaboration: Comfortable working with cross‑functional teams—including product, operations, and marketing—to achieve shared goals.
• Adaptability: Thrive in a fast‑changing environment, embracing new tools, processes, and industry developments.
• Self‑Motivation: Proactive in seeking knowledge, improving processes, and contributing ideas for service enhancement.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. In this role, you will have access to:

• Structured onboarding and mentorship programs to accelerate your mastery of the arenaflex platform.
• Regular training sessions on emerging travel technologies, ski‑industry trends, and advanced customer‑service techniques.
• Opportunities to transition into senior support, team lead, or specialist roles (e.g., Supplier Relations Manager, Product Support Analyst).
• Cross‑departmental projects that allow you to influence product roadmap and service design.
• Company‑wide learning resources, including subscriptions to industry publications, webinars, and conference attendance.

Compensation, Perks & Benefits

arenaflex offers a competitive remuneration package designed to attract and retain top talent:

• Base Salary: £29,000 per annum (pro‑rated for contract periods).
• Remote Work Flexibility: Work from any location within the United Kingdom with a reliable internet connection.
• Paid Annual Leave: 22 days of vacation, plus UK public holidays.
• Pension Scheme: Employer‑matched contributions to help you build a secure retirement.
• Health & Wellness: Access to private medical insurance, mental‑health support, and wellness programmes.
• Technology Stipend: Home‑office equipment allowance to ensure a productive workspace.
• Travel Perks: Discounted ski passes and equipment rentals, giving you the chance to experience the product you support.
• Performance Bonuses: Quarterly incentives based on customer satisfaction scores and service metrics.

Work Environment & Culture at arenaflex

Our culture is built on collaboration, innovation, and a genuine love for travel. Even though the role is remote, arenaflex fosters a vibrant community through:

• Weekly virtual coffee chats and team‑building activities.
• Monthly “Ask Me Anything” sessions with senior leadership to keep everyone aligned with company vision.
• Inclusive policies that celebrate diversity and promote a respectful, supportive workplace.
• Recognition programmes that celebrate individual and team achievements.

How to Apply

If you are passionate about travel, possess a strong service orientation, and thrive in a dynamic, technology‑driven environment, we want to hear from you. To be considered for this exciting opportunity, please submit your up‑to‑date CV via the link below. Our recruitment team will review your application and reach out to discuss next steps.

Apply Now – Join arenaflex!

Take the Next Step in Your Career

At arenaflex, you will not only help customers create unforgettable ski holidays—you will also grow your expertise in travel technology, develop a global perspective, and become part of a forward‑thinking team that values your contributions. Apply today and start shaping the future of ski travel with us.