[Remote] VMware Cloud Engineer IV

Note: The job is a remote job and is open to candidates in USA. Rackspace Technology is a leader in multicloud solutions, combining expertise with top technologies to deliver comprehensive solutions. As a VMware Cloud Engineer IV, you will troubleshoot and resolve customer issues, develop processes to enhance customer experience, and provide technical guidance to support teams.

Responsibilities

• Enable optimum organizational efficiency by taking a whole systems approach and thinking across boundaries to identify which polices/processes should be standardized and which should differ. Examine new ideas of solutions, methods, and products to ensure the potential and alignment with departmental and business goals. Be a technical point of escalation to the Cloud Administrators and Engineers within the team, as well as the VMware Operations Team; resolving complex issues, working in collaboration with partners across the business, as required
• Lead cross-functional business continuity/transformational projects and customer engagements (both technical and non-technical), delivering key objectives for the Organization
• Advise leadership in setting and executing technological strategies to ensure Rackspace remains head of industry
• Proactively assess, propose, and implement enhancements to systems, problem management, fleet management, process improvement, reporting, product integration and customer infrastructure
• Lead Workload/Workforce Management and Optimization related tasks
• Review technical training for all Rackers supporting Rackspace Supported Cloud Products
• Coach, mentor and assists Rackers across the business
• Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business
• Collaborate and share knowledge with other Engineers
• Apply expertise to interpret complex technical challenges and recommend improvements to platforms, processes, and services

Skills

• Bachelor's degree in computer science or a related technical field. Additional related experience may substitute for the degree requirement
• 8 years of technical engineering and administration experience with a minimum of 5 - 6 years of experience as a systems administrator
• 3 years of current commercial experience as a Cloud Engineer working with a high-traffic site
• Extensive experience with VMware vSphere (ESXi, vCenter lifecycle management, patching, and upgrades)
• Strong expertise in VMware NSX (network virtualization concepts, administration, and troubleshooting)
• Proven experience managing large-scale, multi-region virtualized environments, including dependency and compatibility management across integrated platforms
• Hands-on experience with VMware Aria Operations (vROps) including monitoring, alerting, policy configuration, and platform health management
• Strong knowledge of Disaster Recovery technologies, including Zerto and VMware SRM, with experience in deployment, migration, and lifecycle management
• Experience delivering complex upgrades, migrations, and platform modernization initiatives (e.g. vSphere version transitions, Windows to appliance migrations)
• Working knowledge of VMware Cloud Director (VCD) and understanding of VMware Cloud Foundation (VCF) architectures and integrations
• Strong understanding of Linux and/or Windows operating systems in enterprise environments
• Experience with automation and scripting (PowerCLI or equivalent) for infrastructure management and troubleshooting
• Experience with configuration management tools (e.g. Chef) including node onboarding and lifecycle management
• Strong understanding of storage technologies (vSAN, NFS, SAN) and their interaction with virtualized environments
• Strong knowledge of networking concepts and protocols within virtualized and cloud environments
• Ability to design, implement, analyze, and troubleshoot distributed, highly available systems
• Experience working within structured change management and governance frameworks

Benefits

• Incentive compensation opportunities in the form of annual bonus or incentives
• Equity awards
• Employee Stock Purchase Plan (ESPP)

Company Overview

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